Privacy statement

Coconuts – Tropical Boutique Hotel

1. Who we are

Coconuts – Tropical Boutique Hotel, located in Curaçao, is responsible for the processing of personal data as described in this privacy policy.

If you have any questions about this policy or about the processing of personal data, you may contact us at:

Email: info@coconutscuracao.com

2. Which personal data do we process?

We only process personal data that is necessary for handling reservations and providing our guests with a pleasant stay. This may include:

Name

Email address

Telephone number

Reservation and stay details

Correspondence related to the reservation

We do not process special or sensitive personal data.

3. Purpose of data processing

Personal data is processed for the following purposes:

Making, confirming, and managing reservations

Communication before, during, and after the stay

Compliance with administrative and legal obligations

Improving our services to guests

4. Legal basis for processing

We process personal data based on one or more of the following legal grounds:

Performance of a contract (reservation and stay)

Compliance with legal obligations

Our legitimate interest in providing proper and efficient services

5. Reservation systems and external platforms

Reservations are processed through our booking system MyTourist and possibly through external platforms such as Airbnb.

These parties process personal data in accordance with their own privacy policies and act as independent controllers or processors.

Personal data may be processed outside Curaçao.

6. Sharing of personal data

We do not share personal data with third parties unless:

this is necessary for the execution of the reservation;

we are legally obliged to do so.

We never sell personal data to third parties.

7. Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law, for example for administrative or tax purposes.

8. Data security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or unlawful disclosure. Access to personal data is limited to authorized persons only.

9. Guest WiFi

When using our guest WiFi, technical data such as IP address, device information, and connection times may be processed. This data is necessary to provide, manage, and secure the WiFi network.

The WiFi service is supported by an external router service provider, which processes this data in accordance with its own privacy policy. We do not use this data for marketing purposes and do not actively monitor guests’ internet usage.

10. Your rights

You have the right to:

access your personal data;

request correction or completion of your data;

request deletion of your data, where legally permitted;

object to the processing of your data.

Requests can be submitted via the email address listed above. We will respond as soon as possible, within the legally required timeframe.

11. Applicable legislation

We comply with the National Ordinance for the Protection of Personal Data (LBP) of Curaçao.

For guests from the European Union, personal data is also processed in accordance with the General Data Protection Regulation (GDPR).

12. Complaints

If you have a complaint regarding the processing of your personal data, you may contact us. You also have the right to lodge a complaint with the competent supervisory authority.

13. Changes

We reserve the right to amend this privacy policy. The most current version will always be available on our website.